When will I receive my gift? All gifts are posted Royal Mail 1st class, postage price £3.95 This is Silver Delivery. The normal delivery time is 1-2 days. However if you require your gift sooner please select Gold Delivery, postage price £5.95. Gold Delivery is special delivery by Royal Mail guaranteed to be there the next day.
How will my gift arrive? Included in the price of your gift is the wrapping: If you purchase a frame & gift bag all gifts will arrive in a brown & pink gift bag with ribbon & tissue paper. If you purchase a frame & gift bag for a new born baby your gift will arrive in either blue or pink gift bag, wrapped in tissue paper & ribbon. If you purchase a gift bag your gift will arrive wrapped in tissue paper, ribbon with a silver or gold sticker and a paper bag in co-ordinating colour. All gift's will then be wrapped in a bubble envelope to ensure your gift arrives safe and with lots of love.
Do you accept returns? Due to the nature of the product we don't accept returns.
However if we have made a mistake with spelling or any other details we will provide a new gift free of charge and also refund the money you have paid.
Invites & Thank You Cards? All invites and thank you cards are made to order, please bare this in mind when placing your order. We will work together with you to achieve your desired style. We are happy to co-ordinate your invites with our Thank you Cards if you purchase them both from us you will receive a 10% discount. The normal turn around time for invites is 1-2 weeks.
Discount? We are happy to offer a discount for large orders; Example order your christening invites, Thank you’s, favours, menus, table planner, and your christening gifts and your guest book – we would be also be happy to work out a payment plan.
Copyright? All designs and poems remain the property of Lily-Rose Designs. You may not under any circumstances copy any of our products or reproduce any gift from our website.
Poems? We own the copyright to each poem used in our gifts. These poems have been written by my mum if you would like a personalised poem to go with your gift, please make a note in the "Order and Delivery Comments" box at the checkout and I will contact you to see what we can come up with.
Personalisation details? Please enter the details you would like on your certificate in the "Order and Delivery Comments" box at the checkout. If you would like to speak to us direct please add you phone number in the box and we will call you back.
Where to Post? We are happy to post direct to the gift recipient @ an extra charge of £1.50 included in this price is a personal message from yourself. This is particularly nice for the new born baby gift. Once the gift is ready to send I will email you to confirm when I have posted. Please email with both your address & the recipients name and address details. You will still receive your free charm.
Charms? The charms used in all gifts are silver or silver plated.
Made to order? All gifts, Invites, Thank You Cards and guest books are made to order by me - we dont have a big production line, thats how we keep our prices low.
